Work
I have a blended background of service design, product operations, and strategy. Along the way, I've dabbled in UI and visual design. Note: Many of my projects are not publicly available, but I am always happy to discuss them 1:1.
De-Stressing the Travel Experience
User Research, Service Design
Conducting emergent user research to inform traveler-centric airport amenities and craft a more stress-free airport experience
2023, In Progress
Infusing Meaning into Corporate Dining
User Research, Service Design
Leading workshops, mapping the guest experience and steps of service, and synthesizing user research to design a new and meaningful corporate dining experience.
2022-2023, In Progress
Detangling Employee Support
User Research, Service Design
Visualized complex information architecture, mapping front stage and backstage user journeys, and defining jobs to be done to support the redesign of an employee help center into an unified and actionable platform that enables employees to more easily access HR/IT resources and support.
2023
Enterprise IT Dogfooding Strategy
Design Strategy, Service Design
Developed dogfooding strategy for the IT team to test the company's own products. The strategy aims to enable the team to gain firsthand experience of the products, provide feedback for improvement, and enhance their knowledge and expertise to better serve customers.
2022
Baby Monitor
User Research, UX Design, Service Design
Conducted user research, created MVP site map and service blueprints, and designed UI concepts for pitch presentations for new smart baby monitor technology.
2022
Google Design Research
User Research, Design Strategy
Researched and strategized user opportunities for hardware development and branding.
2021
Table to Earth Composting
User Research, Design Strategy, Service Design
Conducted extensive user, system, and industry research as well as developed process and service maps, MVP business model, and composting bin prototypes for a local, community-driven composting service.
2020-2021
Mamo Pay
UX Design, Visual Design
Redesigned payment app UI/UX to improve usability and meet more specific needs of Dubai users.
2021
Improving COVID Communication
User Research, UX Design, Design Strategy
Designed the UI and experience concept for COVID-19 data dashboards for both the Mayor's office and the city's residents.
2020
Clinical Trial Supply Chain
Service Design, User Research, UX Design
Led a team of 4 through the mapping of multiple user experiences, business processes, and data flows to transform internal supply chain operations to increase efficiency of clinical trial management.
2017-2019
Poop Pills
Process Development, Service Design
Developed, launched, managed, and scaled the full drug product life cycle, including wet-lab experiments, execution of go-to-market plans, and internal organizational preparedness.
2014-2015