![FA3B26A2-839B-4DF6-958A-7666E2209347.jpg](https://static.wixstatic.com/media/76dd69_ab0fe9c2d36f4acc892854821221a8f9~mv2.jpg/v1/fill/w_489,h_653,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/FA3B26A2-839B-4DF6-958A-7666E2209347.jpg)
Gina Mendolia
(she/her)
I design purposeful touchpoints between people and systems.
Previously studying & lecturing at the d.school, I now design employee experiences at Adobe.
As a Service Designer & Product Strategist,
Let's chat via email or Linkedin!
![](https://static.wixstatic.com/media/76dd69_5661faf2f3de4ffaac53ecefcbe302ad~mv2.jpg/v1/fill/w_439,h_293,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/76dd69_5661faf2f3de4ffaac53ecefcbe302ad~mv2.jpg)
De-Stressing the Travel Experience
User Research, Service Design
Conducting emergent user research to inform traveler-centric airport amenities and craft a more stress-free airport experience
2023, In Progress
![](https://static.wixstatic.com/media/76dd69_5661faf2f3de4ffaac53ecefcbe302ad~mv2.jpg/v1/fill/w_98,h_73,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_5661faf2f3de4ffaac53ecefcbe302ad~mv2.jpg)
De-Stressing the Travel Experience
User Research, Service Design
Conducting emergent user research to inform traveler-centric airport amenities and craft a more stress-free airport experience
2023, In Progress
![](https://static.wixstatic.com/media/76dd69_2f95b256b10a464681cd81fb706047ee~mv2.jpg/v1/fill/w_439,h_293,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/76dd69_2f95b256b10a464681cd81fb706047ee~mv2.jpg)
Detangling Employee Support
User Research, Service Design
Designing an employee help center to provide a unified and actionable platform for efficient service delivery, enabling employees to easily access the resources they need and improve productivity.
2023
![](https://static.wixstatic.com/media/76dd69_2f95b256b10a464681cd81fb706047ee~mv2.jpg/v1/fill/w_104,h_73,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_2f95b256b10a464681cd81fb706047ee~mv2.jpg)
Detangling Employee Support
User Research, Service Design
Designing an employee help center to provide a unified and actionable platform for efficient service delivery, enabling employees to easily access the resources they need and improve productivity.
2023
![](https://static.wixstatic.com/media/76dd69_e3d8cb2058a44d358a140e1f0fd0b14d~mv2.jpg/v1/fill/w_439,h_293,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/76dd69_e3d8cb2058a44d358a140e1f0fd0b14d~mv2.jpg)
Infusing Meaning into Corporate Dining
User Research, Service Design
Designing a sit-down, family-style restaurant that creates a vibrant, cultural dining experience for corporate employees. Gather aims to help teams and groups come together over a casual, but elevated shared meal to build meaningful connections and foster community.
2022-2023, In Progress
![](https://static.wixstatic.com/media/76dd69_e3d8cb2058a44d358a140e1f0fd0b14d~mv2.jpg/v1/fill/w_110,h_73,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_e3d8cb2058a44d358a140e1f0fd0b14d~mv2.jpg)
Infusing Meaning into Corporate Dining
User Research, Service Design
Designing a sit-down, family-style restaurant that creates a vibrant, cultural dining experience for corporate employees. Gather aims to help teams and groups come together over a casual, but elevated shared meal to build meaningful connections and foster community.
2022-2023, In Progress
![](https://static.wixstatic.com/media/76dd69_d480aadc49f04e5fb35788c20d688147~mv2.jpg/v1/fill/w_439,h_293,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/76dd69_d480aadc49f04e5fb35788c20d688147~mv2.jpg)
Enterprise IT Dogfooding Strategy
Design Strategy, Service Design
Developed dogfooding strategy for the IT team to test the company's own products. The strategy aims to enable the team to gain firsthand experience of the products, provide feedback for improvement, and enhance their knowledge and expertise to better serve customers.
2022
![](https://static.wixstatic.com/media/76dd69_d480aadc49f04e5fb35788c20d688147~mv2.jpg/v1/fill/w_110,h_73,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_d480aadc49f04e5fb35788c20d688147~mv2.jpg)
Enterprise IT Dogfooding Strategy
Design Strategy, Service Design
Developed dogfooding strategy for the IT team to test the company's own products. The strategy aims to enable the team to gain firsthand experience of the products, provide feedback for improvement, and enhance their knowledge and expertise to better serve customers.
2022
![](https://static.wixstatic.com/media/76dd69_11bcbeaa80d948ac9bd8d3fc41fcff95~mv2.png/v1/fill/w_439,h_293,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/76dd69_11bcbeaa80d948ac9bd8d3fc41fcff95~mv2.png)
Baby Monitor
User Research, UX Design, Service Design
Created user research driven service concept strategy for new baby monitor technology
2022
![](https://static.wixstatic.com/media/76dd69_11bcbeaa80d948ac9bd8d3fc41fcff95~mv2.png/v1/fill/w_108,h_73,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_11bcbeaa80d948ac9bd8d3fc41fcff95~mv2.png)
Baby Monitor
User Research, UX Design, Service Design
Created user research driven service concept strategy for new baby monitor technology
2022
![](https://static.wixstatic.com/media/76dd69_c2c609bde4e2459db81db068868aaf8e~mv2.jpg/v1/fill/w_439,h_293,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/76dd69_c2c609bde4e2459db81db068868aaf8e~mv2.jpg)
Google Design Research
User Research, Design Strategy
Researched and strategized user opportunities for hardware development and branding
2021
![](https://static.wixstatic.com/media/76dd69_c2c609bde4e2459db81db068868aaf8e~mv2.jpg/v1/fill/w_110,h_73,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_c2c609bde4e2459db81db068868aaf8e~mv2.jpg)
Google Design Research
User Research, Design Strategy
Researched and strategized user opportunities for hardware development and branding
2021
![](https://static.wixstatic.com/media/76dd69_8156e6a7ad2944cc8ae176c766dc1f90~mv2.png/v1/fill/w_439,h_293,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/76dd69_8156e6a7ad2944cc8ae176c766dc1f90~mv2.png)
Mamo Pay
UX Design, Visual Design
Redesigned payment app to improve usability and meet more specific needs of Dubai users
2021
![](https://static.wixstatic.com/media/76dd69_8156e6a7ad2944cc8ae176c766dc1f90~mv2.png/v1/fill/w_110,h_73,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_8156e6a7ad2944cc8ae176c766dc1f90~mv2.png)
Mamo Pay
UX Design, Visual Design
Redesigned payment app to improve usability and meet more specific needs of Dubai users
2021
![](https://static.wixstatic.com/media/76dd69_14fe610bd8f74e2598e9e53c3fcdefbe~mv2.jpg/v1/fill/w_439,h_293,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/76dd69_14fe610bd8f74e2598e9e53c3fcdefbe~mv2.jpg)
Table to Earth Composting
User Research, Design Strategy, Service Design
Designed a local, community-driven composting service and business model
2020-2021
![](https://static.wixstatic.com/media/76dd69_14fe610bd8f74e2598e9e53c3fcdefbe~mv2.jpg/v1/fill/w_110,h_73,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_14fe610bd8f74e2598e9e53c3fcdefbe~mv2.jpg)
Table to Earth Composting
User Research, Design Strategy, Service Design
Designed a local, community-driven composting service and business model
2020-2021
![](https://static.wixstatic.com/media/76dd69_d8e648dde15342b68cd837414d9ebd53~mv2.png/v1/fill/w_439,h_293,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/76dd69_d8e648dde15342b68cd837414d9ebd53~mv2.png)
Improving COVID Communication
User Research, UX Design, Design Strategy
South Bend, Indiana created a joint city-county task force, informed by data and dedicated to vaccine equity, to improve vaccination delivery, especially among Black and Hispanic communities, while improving transparency and accountability to the public at large.
2020
![](https://static.wixstatic.com/media/76dd69_d8e648dde15342b68cd837414d9ebd53~mv2.png/v1/fill/w_110,h_62,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_d8e648dde15342b68cd837414d9ebd53~mv2.png)
Improving COVID Communication
User Research, UX Design, Design Strategy
South Bend, Indiana created a joint city-county task force, informed by data and dedicated to vaccine equity, to improve vaccination delivery, especially among Black and Hispanic communities, while improving transparency and accountability to the public at large.
2020
![](https://static.wixstatic.com/media/76dd69_6bfd802051bb4d2f9c7ac38ebf13121d~mv2.jpg/v1/fill/w_439,h_293,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/76dd69_6bfd802051bb4d2f9c7ac38ebf13121d~mv2.jpg)
Clinical Trial Supply Chain
Service Design, User Research, UX Design
Transformed internal supply chain operations to increase efficiency of clinical trial management
2017-2019
![](https://static.wixstatic.com/media/76dd69_6bfd802051bb4d2f9c7ac38ebf13121d~mv2.jpg/v1/fill/w_110,h_73,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_6bfd802051bb4d2f9c7ac38ebf13121d~mv2.jpg)
Clinical Trial Supply Chain
Service Design, User Research, UX Design
Transformed internal supply chain operations to increase efficiency of clinical trial management
2017-2019
![](https://static.wixstatic.com/media/76dd69_06fcda7e6644491f998030147c552574~mv2.jpeg/v1/fill/w_439,h_293,al_c,q_80,usm_0.66_1.00_0.01,enc_auto/76dd69_06fcda7e6644491f998030147c552574~mv2.jpeg)
Poop Pills
Process Development, Service Design
2014-2015
![](https://static.wixstatic.com/media/76dd69_06fcda7e6644491f998030147c552574~mv2.jpeg/v1/fill/w_110,h_62,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/76dd69_06fcda7e6644491f998030147c552574~mv2.jpeg)
Poop Pills
Process Development, Service Design
2014-2015