Detangling Employee Support
Designing an employee help center to provide a unified and actionable platform for efficient service delivery, enabling employees to easily access the resources they need and improve productivity.
Enterprise IT Dogfooding Strategy
Developed dogfooding strategy for the IT team to test the company's own products. The strategy aims to enable the team to gain firsthand experience of the products, provide feedback for improvement, and enhance their knowledge and expertise to better serve customers.
Improving COVID Communication
South Bend, Indiana created a joint city-county task force, informed by data and dedicated to vaccine equity, to improve vaccination delivery, especially among Black and Hispanic communities, while improving transparency and accountability to the public at large.
Infusing Meaning into Corporate Dining
Designing a sit-down, family-style restaurant that creates a vibrant, cultural dining experience for corporate employees. Gather aims to help teams and groups come together over a casual, but elevated shared meal to build meaningful connections and foster community.