I have a blended background of service design, product operations, and strategy. Along the way, I've dabbled in UI and visual design. Note: Many of my projects are publicly available, but I am always happy to discuss them 1:1.
Detangling Employee Support
User Research, Service Design
Visualized complex information architecture, mapping front stage and backstage user journeys, and defining jobs to be done to support the redesign of an employee help center into an unified and actionable platform that enables employees to more easily access HR/IT resources and support.
Enterprise IT Dogfooding Strategy
Design Strategy, Service Design
Developed dogfooding strategy for the IT team to test the company's own products. The strategy aims to enable the team to gain firsthand experience of the products, provide feedback for improvement, and enhance their knowledge and expertise to better serve customers.