I research and design invisible interactions to humanize organizations.
Designing a Connection Oasis
Service Design, User Research, Strategy
Designing a new type of corporate dining experience that encourages meaningful conversation and connection in the workplace.
Making Clinical Trial Decisions Easier
Service Design, User Research, Strategy
Designed a clinical trial management playbook and FDA-compliant electronic medical record and inventory management system
Exploring the Meaning of "Chromebook"
User Research, Strategy
Researched users' computing habits and strategized opportunities for hardware development and branding.
De-stressing the Travel Experience
User Research, Strategy
Conducting emergent user research to inform traveler-centric airport amenities and craft a more stress-free airport experience
Visualizing the Layers of Employee Support
User Research, Strategy
Visualizing the front stage and backstage user journeys of the employee help center into a unified and actionable platform that enables employees to easily access HR and IT resources and support
Transforming Poop into Life-Saving Treatments
Product Development, Experimental Design
Developed, launched, managed, and scaled the full drug product life cycle, including wet-lab experiments, execution of go-to-market plans, and internal organizational preparedness.
Increasing Digital Payment Usability
User Research, UI/UX
Redesigned a payment app to increase trust & usability
Designing for the sustainable identity
User Research, UI/UX
Conceptualized a community, locally-driven compost service
Increasing Local Government Communication Capabilities
User Research, UX/UI Design
Designed the UI and experience concept for COVID-19 data dashboards for both the Mayor's office and the city's residents.
